top of page

Privacy Policy

Last updated: 22.07.2025 

​

At Wish Upon a Spa, your privacy is very important to us. This Privacy Policy outlines how we collect, use, protect, and disclose personal information when you visit our website or use our services. By using our site, you agree to the terms of this policy.

​

1. Who We Are

Wish Upon a Spa is a children’s pamper party business based in Exmouth, providing magical spa-themed experiences for birthdays and special occasions. For data protection purposes, we are the "data controller" of your personal information.

​

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Details - such as your name, email address, phone number, and home address (when booking a party).

  • Booking Details - including the date, time, location, and details of your event.

  • Payment Information - we use secure third-party payment providers (e.g., Stripe, PayPal). We do not store your full card details.

  • Communications - including messages, feedback, or enquiries you send to us.

  • Website Usage Data - such as your IP address, browser type, and pages visited (collected via cookies and analytics tools).

​

3. How We Use Your Information

We use your personal information to:

  • Manage bookings and provide our services

  • Respond to your enquiries

  • Send confirmations and updates about your event

  • Process payments securely

  • Improve our website and customer experience

  • Send occasional marketing emails (only with your consent)

​

4. Legal Basis for Processing

We rely on the following legal grounds to process your data:

  • Contract - to fulfil a booking or service request

  • Consent - for marketing communications

  • Legitimate Interests - to improve our services and respond to enquiries

  • Legal Obligation - where required to comply with the law

​

5. Sharing Your Information

We never sell your data. We may share it with:

  • Trusted service providers (e.g. website hosting, payment processors)

  • Law enforcement or regulators if legally required

​

6. Data Retention

We keep your data only as long as necessary for our business purposes or legal obligations. This is typically 6 years for booking records and financial data.

​

7. Your Rights

You have the right to:

  • Access your personal information

  • Correct or update inaccurate data

  • Request deletion (in certain circumstances)

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at:
📧 hello@wishuponaspa-pamperparties.co.uk
📞 01395 262192

​

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings in your browser or via our cookie banner.

​

9. Children’s Privacy

We do not knowingly collect personal data from children under 13. Any information related to party guests is provided by parents or guardians.

​

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "Last Updated" date.

Wish Upon a Spa
78a Exeter Road, Exmouth, EX8 1PZ
hello@wishuponaspa-pamperparties.co.uk 

01395 262192

bottom of page